Compare Practice Management Software for Osteopathic Clinics
- Alan Zaia M.Ost
- September 30, 2022
- Business, Practice Management

Discover the best practice management software for osteopaths
Are you an osteopath looking to compare practice management software for your osteopathic clinic? Great! Then you’re in the right place. Here at Osteohustle HQ, we noticed that the osteopathic community often asks questions about the best practice management software for osteopaths. Especially inside our free marketing help group, The Osteohustle Marketing University (OMU).
We believe it’s important to get recommendations from other osteopaths about which practice management software to choose. However, we believe it’s equally important to level the playing field and offer a non-bias comparison.
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Practice management software comparison tables
Here you’ll find six interactive tables that compare practice management software. We’ve taken all of the major features and broken them down into categories so you can easily find what matters to you and your osteopathy clinic.
Pricing and basics
Appointments and scheduling
Clinical treatment notes
Billing
Reporting and tracking
Business management
The 14 questions osteopaths wanted answering
Why do you believe it’s essential for osteopaths to have a practice management software?
Good practice management software should allow osteopaths to get on with what they do best – caring for people. More than 300 osteopathy business owners responded to Cliniko’s 2021 Allied Health survey to tell us they were time poor (many report their demand outweighed their current capacity). Using software that centralises everything you need to run your practice and can be used anywhere combined with the ability for patients to book online is a huge time saver for a practice.
Back in 2009 when our company started, most osteopaths wouldn’t have known much
about practice management software. Fast forward to 2022, and we believe that using
practice management software is as important as offering Eftpos facilities or having an
“Open” sign on your front door.
Think of your practice management system as the control centre of your practice, the
hub that keeps you connected to everything happening in your business and allows you
to spend your time meaningfully doing what you do best: being an osteopath (and a
better business owner!).
At MyOsteopathy, we are osteopaths ourselves, so we understand the balance of caring for patients whilst caring for your business. We believe practice management software can help osteopaths to find the balance that is needed for a personally, professionally and financially rewarding career.
Practice management software includes powerful features that automate and improve essential parts of your business – such as patient records, bookings, payments, reminders, marketing, invoices, bookkeeping and more. We believe when essential aspects of an osteopathy business are taken care of, that osteopaths can enjoy their work and find new and exciting ways to help their business grow.
Practice Management Systems are a key part of success for any osteopathic business. They assist in streamlining your business processes and assist in making objective business decisions so you can achieve your goals. In addition, they can assist you in basic secure record-keeping and automation for sole practitioners to performance and data analysis for those practitioners and clinics targeting growth.
Osteopaths looking to streamline their practice administration and present themselves professionally to new and current clients need a practice management system.
Power Diary was co-founded by a practice owner who knows first-hand that there’s much more to
running a practice than seeing clients.
At Power Diary, our mission is to help create empowered and powerful health practices that enhance the wellbeing of their owners, teams, and communities.
We believe health practice owners should…
● Have the power to do as little admin as possible
● Have the power to be financially rewarded for their service and sacrifices
● Have the power to build an asset that has real value and can operate without the owner
● Have the power to grow if they want to
● Have the power to provide positive health outcomes for their clients
● Have the power to spend time on their passions
Great practice management software adds efficiency in the management of health practices which save time, reduce costs and ultimately improve the patient experience and outcomes.
For most, it can save huge amounts of time; however, as with most things, there are some use cases where alternatives may be more appropriate.
Efficiency: a PMS automates lots of mundane tasks that the osteopath would ordinarily have to do manually. For example, chasing invoices, sending out appt reminders
Compliance: a PMS allows osteopaths to comply with professional requirements of record-keeping and to stay on the right side of GDPR by automating things like information access requests
Client experience: a PMS gives osteopaths the tools to engage with their clients more effectively. For example, providing 24*7 online booking, digital forms and cashless payments
Can you tell us more about your company values?
The founders of Cliniko have always wanted the world to be a better place as a result of Cliniko. So the first step was creating great software that makes it easier for people to care for others.
Beyond that, though, the team want Cliniko to positively impact the world. Which is why Joel and Liora decided to commit 1% of subscription fees to charity not long after Cliniko was founded. In 2019 we upped that to 2% of subscription fees. Donations are a major way we contribute towards our goal of doing good in the world, but it’s not the be-all and end-all.
To us, doing good also means doing our part to champion equality and inclusion as well as looking after our planet.
The coreplus values centre around our mission to connect, help and grow allied
healthcare professionals with digital-first healthcare service experiences for their clients.
Connecting allied health professionals with digital tools that support them to systemise
and grow their practice, as well as delivering a greater experience for their clients is at the core of everything we do. We want to help our customers achieve their professional
goals and “practice happy” at the same time.

MyOsteopathy was created by osteopaths for osteopaths. As osteopaths ourselves, we are passionate about osteopathy and creating new and innovative features to support osteopaths in private practice.
We are also passionate about supporting the next generation of osteopaths, which is why we launched our scheme called ‘Free for Students’. Free for Students was created to support final year osteopathy students who aspire to work as osteopaths in private practice. The scheme enables students who are trained in complementary therapies such as massage, to begin to build their practice with the technology and professionalism that is required of a private practice osteopath.
In just a few words, our company values are – Integrity, Boldness, Passion, Fun, Humility, Innovation, Quality and Simplicity.
Nookal is built around a team of industry experts (i.e. health practitioners and IT professionals) focused on creating the most comprehensive solution from both clinical and management perspectives, partnering with practitioners to achieve their desired outcomes, and providing them with a high level of service and trust.
● Customers are at the centre of everything we do
● We provide responsive and respectful service
● We pride ourselves on quality work
● We grow on solid foundations, taking a long-term view
● We work with the best people, wherever and whoever they are
At Smartsoft, we know that your practice management software is critical in the running of your business, and we are dedicated to your success through our expertise, technology and professionalism.
Our integrated solutions meet the specific needs of the MSK industry. Referrals can be managed securely, efficiently and with a truly digital patient journey to bring benefits to everyone. In addition, our solutions can be used on their own or combined to provide the ultimate platform for healthcare providers.
As a SaaS business (Software as a Service) we’re a service company first and foremost so we treat everyone (clients, suppliers, partners, team members) the way we’d want to be treated ourselves.
We’re very focused on customer service (check out our Facebook and Google reviews to verify this!), we actively listen to our customers and use their feedback to drive the service forward, we speak plainly, we run an efficient business and we’re financially very prudent.
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What is something osteopaths may be surprised to know about your company?
A lesser-known fact about Cliniko is that one of the founders (Liora) is an Osteopath. Back (pun intended) in 2010, she was working for a practice using software that didn’t enable her to check her calendar from outside the clinic, and the notes function was unusable. So she said to her partner Joel (a software developer) that he could probably build something better. The rest is history. Cliniko turned 10 in June 2021. Check out the timeline of our story.
Cliniko is the only endorsed practice management system of Osteopathy Australia. Osteopathy Australia members receive their first three months of Cliniko free.
Osteopaths who use coreplus may be surprised by how beneficial it is to be able to tap
into a strong referral network that’s going to support them get more new clients. Our
Secure Messaging integration works by listing our customers on two prominent vendor
directories, where referrers and other health professionals can find them and send them
a referral, even if they have never met before.
Plus, we have direct Add On integrations with Blua, HotDoc, and HealthEngine, which makes getting new client bookings even easier. Best of all, we offer Secure Message Delivery for free on our eHealth plan and our Add Ons are free for all plans.
MyOsteopathy was created in the United Kingdom in 2022 following extensive research, development and collaboration between lots of passionate and experienced osteopaths. Our idea was to create the world’s first osteopathy practice management software, that would enable us to create new and innovative solutions to some of the common problems that we face as osteopaths in private practice. We also wanted to create a powerful software solution that would be at the heart of technology and innovation within osteopathy.
Smartsoft has been developing and supporting practice management software for Osteopaths for over 25 years, and we offer both desktop (Front Desk) and cloud products (PracSuite).
We have 19 years of experience in the healthcare software industry, from working alongside insurers like BUPA to working with sole practitioner businesses to streamline and automate business operations.
Our team is and always has been 100% remote. Back in 2009 we decided to work remotely and spent years listening to people tell us we weren’t a REAL business unless we had an office. How times have changed!
How does using your practice management software improve the patient experience?
Time is important to everyone, including patients. With Cliniko, patients can book their appointments quickly and easily and then get on with their day with online bookings. A patient can open up your online bookings, and without needing to sign in, they can book and pay for their appointment.
They’ll receive their confirmation email, containing the option to add the appointment to their calendar with one tap. Then, prior to the appointment, they can fill out pre-screen questionnaires/forms at a time convenient to them, not rushed in the waiting room or taking up valuable time within the appointment – meaning they get more time with you.
Automated reminders also help those patients with a prompt the day(s) before their appointment. Should something crop up and they can’t make the appointment, they can quickly and easily cancel the appointment online.
All of this can be managed without direct input from you or your staff, making it a time saver for the clinic and highly convenient for the patient.
Using coreplus allows osteopaths to take their patient experience to the next level and stay connected at all the different touch points. Our features allow easy online bookings, SMS & email communications for confirmations, reminders or birthday messages, integrated online forms that speed up the intake process, and simple Medicare and DVA claiming so patients don’t have to worry about this after they leave the practice. Plus, our different payment options (including Openpay!) make it even easier for patients to pay
their account.
There are many ways MyOsteopathy improves the patient experience. In the first instance, the booking portal, online payments, patient forms and appointment notifications provide patients with a professional experience whilst booking an appointment at your practice.
We have also created a new and innovative feature that enables osteopaths and patients to work in partnership to create person-centred goals that guide subsequent treatment and management. This feature, called goals and progress, facilitates a multifaceted approach to the provision of osteopathic care. In practice, it enables osteopaths and patients to focus on meaningful goals and outcomes in addition to routine pain management interventions. The goals and progress feature works well when combined with motivational interviewing techniques and education regarding the experience of pain.
We love hearing from practice owners that an unexpected benefit of moving to Power Diary is the improved patient experience. They’re often surprised by how many clients prefer to book (and sometimes pay for) their appointments online.
Power Diary enhances the patient experience in other ways, too. In addition to booking and paying online, patients appreciate the automated appointment reminders, online forms for new client intake, waitlist, and faster checkout and rebooking means that they’re spending less time waiting at reception. These benefits are in addition to receiving treatment from clinicians who aren’t overwhelmed by admin.
The patient experience with PracSuite is enhanced in several ways: the ease of being able to book an appointment online 24/7, receiving appointment reminders with optional time to leave and navigation directions, the convenience of receiving paperless receipts, being able to spend less time at reception and with clinical staff as their jobs have been made easier, while receiving better outcomes due to better practitioner clinical note-taking capabilities.
It is not a one size fits all. We help clients to understand their patients and their own preferred ways of working to create pain-free experiences for both sides.
Remember the days when your clients phoned to book appointments and classes, attended sessions at brick-and-mortar locations and paid cash in person? The world is a very different place now. The last 12 months have necessitated participation in online shopping, digital payments and virtual services, even their biggest opponents.
Clients are now consumers of healthcare services. We live in a self-service society where people like to book and pay for things how and when they please. With TM3 Connect, clients can manage their agenda, consent, bookings, payments, forms and more from their smartphone without needing to dial your reception.
In lots of ways, but what they are depends on personal preference. For some it can be as simple as providing automated email/SMS confirmations & reminders. For others online booking greatly improves the patient experience. More recently, it’s been the provision of online forms and self onboarding or cashless payments. Many of our users have clients with differing demographic profiles so what improves the experience for one may be a pain in the neck for another. Our goal is to provide a broad range of secure engagement tools that our users can choose from.
What makes your practice management software different?
Cliniko was intentionally designed to be intuitive and easy to use. A lot of thought and time went into this, and our customers agree we’ve done it well – 77% of osteopathy business owners who participated in Cliniko’s 2021 Allied Health survey said this is why they chose Cliniko over other providers.
We believe that what makes coreplus different is our focus on not only the “core” features that allied health practices need to systemise and grow their practices, but also the “plus” features that allow each practice to customise their coreplus account to have the ‘Add On’ features and integrations that they want.
MyOsteopathy was created by osteopaths for osteopaths. We are osteopaths ourselves, and are working alongside the most passionate and experienced osteopaths in our profession to bring new, innovative and exciting features to osteopathy.
Power Diary is different because we were founded by two brothers— Damien Adler, a practice owner, and Paul Adler, a seasoned technology entrepreneur. They merge their fields of expertise to deliver on Power Diary’s vision. Their experience impacts many small decisions and features built into the software creating a more robust system.
Some of the highlights include;
● Seamless 2-way SMS communications
● Built-in Telehealth — secure and compliant without 3rd party involvement, it’s simple to use and included at every plan level
● An instant letter writer makes communications with clients and referrers easier
● Direct integrations with Medicare, DVA, Xero, Stripe, Tyro, Mailchimp and more
More importantly, the Power Diary Customer Success Team is outstanding. We hear from practice owners daily who tell us how much they appreciate the responsiveness and supportive nature of the team. You can check out some of these comments here.



The amount of time we spend talking to our users to help them get it set up in a way that saves them time, money and frustration.
We regularly get clients transferring over for the customer service and feel like they are being listened to, then tailor a system that works for them.
We are not focussed on the big multi-chain practices but specialise in the sub 5 person clinics and make even the part-time sole trader feel valued.
TM3 Connect provides you with an end-to-end business management solution for efficient clinic, class and client management. Ensuring you can track patient progress from acquisition to discharge with multiple digital touchpoints throughout.
This is a relatively mature market so most of the leading providers like ourselves and Cliniko are great systems that provide broadly similar capabilities. The differences come in terms of implementation which some will like and some realistically won’t and of course there’s the service that we wrap around the software. Does this differentiate us – maybe but I can’t be the arbiter of that! Check out our Facebook reviews for an unvarnished view 😊
What feature are you most proud of?
Telehealth! When the pandemic hit, the team pivoted to work entirely on features that would enable our customer’s practices to survive and enable them to continue to treat patients whilst the world was in lockdown. From starting work on telehealth to launching, it took us 7.5 days. Admittedly they were long days; the team worked extraordinarily hard because we knew that it was essential to our customers and their businesses (and in turn, ours).
Telehealth has since become our most used feature (as of April 2021, we’ve logged 30 million minutes!). I’m also pretty proud that telehealth is free as part of Cliniko’s subscription, and we don’t intend on charging for it, ever.
We are still super proud of Telehealth by coreplus, our native telehealth solution that
delivers the ultimate digital health experience. Our Telehealth feature was designed to be APP compliant, private, secure and simple to use for both the practitioners and clients. Our customers love that it offers a great integrated workflow, and other cool features like automated archiving of shared images and chat transcripts, as well as
branding capability and a digital whiteboard!
We are most proud of our goals and progress feature. As described in answer number three, the goals and progress feature facilitates a multifaceted approach to the provision of osteopathic care. In practice, it enables osteopaths and patients to focus on meaningful goals and outcomes in addition to routine pain management interventions.
I’m immensely proud of our ability to listen to customer feedback. It’s absolutely crucial to making sure Nookal is kept grounded and we continue to provide the best possible product and service to the industry.
Power Diary’s Clinical Notes feature allows practitioners to set up note templates to suit their practice. We have an extensive, pre-built library of more than 100 different note templates that can be used right away or customised to suit your needs. Note templates are an effective way to ensure that your entire team is following your processes and help to get the best results for clients. They’re also very efficient to use, with many practitioners creating notes in a fraction of the time. And with that, you can get your evenings and weekends back without using that time to catch up on ‘paperwork’!
It’s fast, beautiful and has a deep level of functionality.
TM3 Connect. Connect is packed with new features that make managing, marketing and maintaining all aspects of your clinic, classes or sessions as efficient as possible – all of which can be bundled into your own white-labelled Connect web app. Connect.
Smart Forms; These enable our users to send out secure forms to their client’s that they can complete online in the comfort of their own homes (rather than on a clipboard on the knee in clinic). The data from these forms is then imported into the client’s record so the clinician doesn’t have to waste time re-keying information and they can crack on with helping their client.
What is your most under-rated feature?
Concession prices. You can set up discounts so that certain items will automatically be discounted depending on the criteria of a patient—such as a pensioner, student, etc.
Many people don’t realise they can automate this and will instead discount invoices when they’re raised. It’s only a little thing, but if you correctly set up concession prices when getting started with Cliniko, it can end up saving you valuable time later on!
We believe the most underrated coreplus feature is our Secure Message Delivery Hub. What is the coreplus SMD Hub?
- It connects a practice to the digital health network, allowing them to appear in over
75,000 healthcare practitioner directories. - It allows for the safe, seamless, and secure transmission of client information.
- It saves hundreds of dollars per practitioner per year by not needing to subscribe to the
different secure messaging networks directly. - It minimises paper correspondence and frustrating admin tasks.
- PLUS… It’s FREE meaning new client acquisition costs are $0 per new client!
Probably our Return Visit Reminders – an automated way to improve patient retention. The Unscheduled Patients Report means you can see at a glance any patients who aren’t currently booked in for another appointment. Then, in a couple of clicks, you can set up an automated reminder. Just the gentle nudge they might need to come back to the clinic. Often patients can feel embarrassed about coming back to the clinic after a No Show/DNA or a late cancellation, but with the option to customise a return reminder, you can put their mind at rest and reach out to encourage them to return to your clinic.
Our most under rated feature is high priority alerts. High priority alerts enable osteopaths to allocate appointments to people who need them the most. Marking an appointment as high priority indicates that a person needs an appointment sooner than what is available.
We have developed an innovative feature that recognises when appointments become available for high priority patients. This clever feature sends an email notification to the clinic notifying them of the new availability for high priority patients.
The 2-way SMS Feature in Power Diary is a standout. People often don’t see how effective this is until they try it themselves. With most systems, clients can reply to reminders to signal that they can (or can’t) attend, but that’s the extent of the functionality.
With Power Diary, automatic SMS messages can be sent, but you can also send clients SMS messages and have a two-way conversation with them from your Power Diary account. Making it easy to reschedule appointments, let clients know if you’re running behind or have an opening, or remind them to bring something to their appointment.
For many clients, SMS is their preferred way of communicating with practitioners, and the ability to do everything from your computer makes it easy for the practice to manage.
PracSuite’s emphasis on workflows rather than just functionality. The system is designed to assist users through common tasks such as making a patient’s next appointment and invoicing, to viewing clinical history while writing new notes and letters as efficiently as possible.
The SMS appointment reminder and the amount of money it saves through minimising no shows / DNAs.



Online payment. It’s used by around 20% of our base and should be used by nearly all clinicians that are private pay in our opinion. Used for pre-payment it significantly reduces “no shows” and used post treatment it avoids the need to spend time between clients taking payment via a card machine. Just send the invoice via email and the client clicks to pay with everything nicely reconciled in the system.


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I’m a sole trader; why should I choose your practice management software?
It’s going to save you time. If you’re a sole trader, you’ve likely got your hands full treating patients but also trying to manage the paperwork that comes along with running your clinic.
Cliniko has various features which will help you with this. From less phone calls to answer (or to call back) thanks to online bookings to online automated forms saving you the physical paperwork. Cliniko also has useful financial reports which will help you to keep track of your revenue. Combined with the Xero integration, you can really keep on top of your business finances when it comes to the end of the financial year.
Many third-party apps integrate with us to make your life easier.
We provide sole traders and startups with affordable pricing, as well as amazing support from our team on best practices, solutions, and workflow options. We know our sole trader customers love that coreplus helps them to streamline their admin tasks as well as access their calendar and client records on any device that has internet. Plus, the automated, 24/7 online booking feature is popular for sole traders who don’t have a dedicated receptionist and want to make it easier for themselves and their clients to book and manage appointments.
MyOsteopathy is powerful, easy to use and can be set up in less than 10 minutes. Our team of osteopaths provide free setup and data transfer and are on hand to offer help and support via email, telephone and video. As osteopaths ourselves, we can help you set up MyOsteopathy for optimal results in your practice.
For any osteopath, time is of the essence – free time, admin time, and clinical time (to name a few). And osteopaths everywhere are driven by their love for helping people live their best life. This is where utilising Nookal to automate and manage as many of those administrative tasks as possible can help you do exactly what you love and get back to living your best life (like your patients).
Power Diary gives you all the tools you need to streamline operations and demonstrate your high standards and organisation to clients. Leaving you time for more appointments, marketing or whatever you need to handle. Clients will also feel more confident in your practice— increasing repeat business and new client referrals.
The return on investment is considerable by minimising additional staffing costs and to give you back more time.
We know being a sole trader means you have way too much to do, and it can be a lonely, stressful place. So from day 1, we will give you as much time and support as you need to get the software set up to maximise its value to you. In addition, we will give you the advice and support to help achieve your goals, whether that’s to grow your business or make it run efficiently, so it stays part-time and not stressful.
With TM3, you’ll be able to reduce admin time whilst improving client engagement. Your branded client portal allows patients to manage all aspects of their account, from booking and payment to forms and receipts, ensuring you can maximise the time spent on service delivery. In addition to this, all communications can be automated.
It’s feature rich, you’ll get tons of help, it’s cost-effective and the system will meet your needs as/when your business grows.
I’m a sole trader; why shouldn’t I choose your practice management software?
This is less of a reason not to use Cliniko and more a heads up on planning when to start using Cliniko. Starting up with a practice management system (PMS), either moving from one or moving from paper to a digital practice management software, requires time. We get it, and especially as a sole trader – not only do you have the normal day to day running of your business, you’ve got to find time to get set up, all by yourself.
I can understand why that would put some people off, but don’t let it. It’s going to save you the time you spent and more once it’s done.
To get you through the set-up process, we offer free, unlimited support. Our team is a friendly bunch ready and waiting to help you get set up and help you with any and every question you have! Not only that, but we also offer a full, free transfer service from some practice management systems.
Don’t just take my word for it though, 43% of customers who participated in Cliniko’s 2021 allied health survey said they chose Cliniko over other software companies because of Cliniko’s support team.
The migration to a new system or learning a new system can be challenging when running a business as a sole trader. We know that time is needed to set up any practice management system, and a sole trader must be prepared to commit to doing the initial setup so they can reap the long-term benefits.
Thankfully, coreplus has a dedicated Success and Support Team who are happy to help all new customers navigate the migration stage or get set up for the first time. Coupled with our robust Help Centre and video content, we make managing your practice with coreplus simple. Start with the core features and add-on from there. If you get stuck you can email, live chat or schedule a call to speak to a member of our team.
This is difficult to answer, because we have engaged in extensive research and development alongside lots of passionate and experienced osteopaths to ensure MyOsteopathy is suitable for all our osteopathy colleagues. However, If you are currently using paper based processes within your practice, it may take some time to become familiar with using practice management software within your practice.



No reasons known!
In the same way that some people love iPhones and hate Samsung, you can never create software that appeals to everyone. If you try it for free and don’t like it, we’ll happily recommend something else that is likely to work.
Sometimes TM3 feels like it can be ‘too much more a sole practitioner in that they don’t need all of the features available. However, we believe that you shouldn’t risk all the hard work you’ve put into building your healthcare of fitness business by choosing a system that can’t scale with you. TM3 provides leading clinic and class management software for businesses of all sizes and disciplines.
Occasionally we see practices that are run more as lifestyle businesses and as a result they have very small caseloads (< 10/mth). If this is the case a sole trader might find it hard to justify the relatively modest cost of £14.95/user/mth.
We’re a multidisciplinary clinic; why should we use your practice management software?
Cliniko is well suited to all modalities in the allied health industry. You can set up and customise your treatment note templates, forms and letter templates, meaning that each practitioner can have the templates which suit them.
Confirmations and reminders can be customised per appointment type, too, and we offer the ability to restrict viewing of notes and communications so that you can maintain privacy within the clinic. If you work out of a clinic that has an Osteopath, Physiotherapist, Remedial Massage Therapist, and Psychologist, you’ll find that the available features of the software will suit everyone’s needs, regardless of what they’re practising.
When you have a larger, multidisciplinary clinic, access permissions and security are
paramount. coreplus offers different access levels based on roles within the business,
options to alter access permission per user, and additional client and calendar sharing functionality. We also support multiple locations within one account and personalisation for the client regardless of their practitioner.
Jane is incredibly flexible and customisable!
Let’s say you have a team of 4 Osteopaths who all offer the same treatments at the same price and use the same treatment notes and intake forms – that’s nice and easy to set up and manage in Jane. What if you have a team with a couple of Osteopaths, some Chiropractors, some Physios, and also have someone offering Sports Massage? That’s equally easy to set up and manage! You can set different treatment lengths and prices, have discipline-specific intake forms and treatment note templates, and customise your online booking site and email notifications with specific language for each discipline and treatment.
Jane is built in a way that enables you to scale and grow your business whether you’re a strictly Osteopathic practice or you offer a whole host of treatments across multiple disciplines.
MyOsteopathy has been created with associates in mind, meaning that physiotherapists, sports massage therapists, chiropractors and acupuncturists can enjoy MyOsteopathy too.. Additionally, MyOsteopathy includes a variety of permission levels which means that your data is safe and secure when multiple practitioners are using the software.
As a Practice Manager and Owner, I know it sometimes feels like you need to be in five places at once – and we’re not experts in cloning technology, so we’ve done the next best thing. We designed Nookal to be a framework for a wide range of clinic workflows and processes, with the ability to keep an eye on the day-to-day running of your practice. All so you can make data-driven decisions quickly and easily to save yourself from dreaming about having those personal clones.
The ability to streamline processes to save significant amounts of time.
The ability to have multiple bank accounts so self-employed associates can get paid directly.
The ability to cope with multiple therapists, rooms and services in a simple easy to use way without getting charged extra licences for different rooms.
WriteUpp evolved out of our work with AHP’s in the NHS where it was used by teams with over 1300 multi-disciplinary clinicians. Understanding the needs of large, diverse teams operating in differing care settings is in our DNA.
We’re a multidisciplinary clinic; why shouldn’t we use your practice management software?
A multidisciplinary clinic running many rooms may not be suited Cliniko if their preference is to make bookings by room rather than practitioner. We also don’t assign patients to particular locations or practitioners, which means if you need to strictly separate your patient lists per modality, we may not be the right choice for you.
Changing to new practice management software for a large multidisciplinary clinic is not an easy decision to make. The only reason we can think of why a multidisciplinary clinic
shouldn’t use coreplus is if their current PMS is ticking all the boxes with the features
they need, delivering great customer support, and fits in their budget. If they aren’t
happy with their PMS, then we invite them to have a chat with our team.
There may be some disciplines for which Jane isn’t a great fit. For example, GPs or Family Doctors who need a fully-fledged prescription system and a way to automatically track medications and see possible side effects or interactions. Jane isn’t built with these practitioners in mind, and they’ll likely need a system with some purpose-built functionality to support them. There may be other disciplines with very specific requirements around how the software needs to work for them, so the best thing to do is have a conversation with us to help you determine whether or not Jane is a good fit.
We decided early on to release MyOsteopathy in three versions. This would enable us to first introduce the fundamental features for practice management, and then to roll out additional features including new and innovative features based on osteopaths feedback.
If you are a multidisciplinary clinic, with multiple locations and multiple treatment rooms, we may not be able to support you until we have designed and developed the appropriate functionality in early 2023.
There’s absolutely no reason why a multidisciplinary clinic shouldn’t use PracSuite.
There are times when you will want a complex set-up with lots of integrations that, at present, we do not support. At these times, we recommend certain other providers depending on the requirement.
You’ll have to create new note templates for each discipline to ensure they’re relevant to each treatment session.
WriteUpp isn’t optimal if your clinic is very location-based i.e. you have lots of rooms that are the primary booking entity rather than clients.
How would an osteopath who isn’t confident using technology feel using your practice management software?
Hopefully pleasantly surprised. As we’ve mentioned before, we’re consistently told about how user-friendly Cliniko is. Having said that, the second most common thing we’re told is how great our support team is. Cliniko is free for 30 days; we don’t require a credit card on sign up, so you can really see if Cliniko would be right for you and your business. Everyone, even those on trial, has full unlimited access to our support team.
In a word, supported.
We know that new trial customers get a lot out of having a 1-1 demo to work through any questions they have about specific features, plus new subscribers can choose to do an additional kick-off session to ensure they have everything set up correctly.
Feeling supported continues long after a customer starts using coreplus, with our
amazing customer support team available for live chat, email, or scheduled phone calls from Monday to Saturday, and we have our online Help Guide available 24/7.
MyOsteopathy is incredibly easy to use despite its powerful features. Because MyOsteopathy is created by osteopaths for osteopaths, the software is designed for osteopaths ‘out of the box’, meaning the software can be set up in less than 10 minutes and does not require complicated configuration. Additionally, our team of osteopaths are on hand to offer help and support via telephone, email and video. We also offer free account setup, data transfer and free training if you are new to practice management software.
PracSuite is easy to use and logically laid out, so users who aren’t confident with technology should have no difficulties using the product. Our prompt support service is available if users do require assistance.
We are honest and supportive. Any new piece of software to someone who is not confident with technology will feel strange. That is why it’s important to have a free trial and have the ability to talk to someone who can review your setup and take the time with you to help you maximise its benefit. Perhaps as importantly that that person can also flag if another system may be better suited for your need.
At TM3, we offer tailored 1-2-1 demos with our regional sales teams as well as a trial period. Following a purchase, our implementations team are available to ensure you get the most from your investment.
WriteUpp is a service and so we do our very best to ensure that all abilities are able to use the system. Part of this comes down to the user interface, which is deliberately clean and simple but a larger part comes down to the support that we offer. We provide live chat to all users and are happy to guide even the least technically able users through the system. Check out our reviews on Facebook and Google to see what our users say about the support that they receive from us.
What aspects of your service are you actively trying to improve?
Cliniko is continuously updated. We’re largely led by feature requests from our users, and we’re rarely working on a single area at one time.
Nothing about coreplus is ever a ‘set and forget’. We listen to and implement our customer feedback, keep track of industry requirements, stay up to date with digital
trends and respond to what’s going on in the world around us.
We have some exciting new features and updates in the pipeline, including a new look
calendar that will incorporate many of the ideas our customers have shared with us. Plus, we will be launching a very cool new client communication feature in early 2023.
We are currently working hard to bring MyOsteopathy to osteopaths who practise outside of the United Kingdom, including Australia, New Zealand, Canada and Ireland. We are planning to introduce MyOsteopathy to international osteopaths as of January 2023.
Hopefully, without sounding cliche, everything. No single part of Nookal is above improvement or refinement. Our Design Team is always welcoming feedback on how to make workflows and processes more efficient for our users, and our Technical Team is always working to keep systems running smoothly. Continuing Professional Development is not just for practitioners; our teams are driven to expand their own knowledge and abilities.
We always have a bank of ideas we’re looking forward to implementing to improve practitioners’ lives. We look forward to releasing diagnostic codes for invoicing and what we refer to as “quality of life” features, like a 12-hour time display as an optional alternative to a 24-hour time display.
Whether it’s an enhancement to an existing feature or something completely new, our team is consistently hard at work to make improvements that will better meet the needs of our customers.
For curious osteopaths, we recommend starting a free trial to test the system. There’s no credit card required and no commitment whatsoever. You can also register for one of our new live demo webinars. You can get questions answered during the demo, which helps you understand how Power Diary can work for your practice.
We are extremely pleased with our products and service offerings and are committed to the ongoing development of our products due to the changing nature of practice management and the IT environments in which we operate. We are heavy investors in product development, with over a third of our team being software developers and testers, working full-time from our office in Adelaide to meet this goal.
We make constant small improvements every day that members have requested to help them feel as though it is tailored to their needs. At a macro level, we seek to improve the number of integrations that support some of the more complex multi-practice setups.
Innovation is at the heart of everything we do, and whilst we do not share our roadmap publicly, we are working on some big things – watch this space.
Everything. Nothing stands still and there are always better, quicker ways to do things. We actively encourage users to provide feedback from within WriteUpp and we aggregate this to drive our R&D and product development.
One of Osteohustle’s core goals is to bring osteopaths together. What are you working on to change the face of healthcare?
Cliniko is for people who care, but it’s also made and run by people who care. We care passionately about our team, and we believe that the unique way our business is run (focussing on a happy, healthy team) has played a big part in Cliniko’s success.
We feel so strongly about it that we think every business could benefit from the way we work (or at least parts of it). To help to put into perspective one of the benefits of having happy employees, we built a calculator that practice owners can use to calculate the cost to their business when a practitioner leaves. We hope that talking about the way we work can inspire others. You can watch a video of our founder, Joel, talking about the unique way we work here.
Since coreplus has been around (est 2009!), we have historically been the first to market
with many innovations for Australia’s allied health practitioners. Advocating on behalf of
the Allied Health community is central to our identity and something that we are
incredibly passionate about at coreplus.
We continue to work towards our vision of digital-first healthcare service experiences for all through initiatives like our partnership with the Australian Digital Health Agency, delivering interoperable Secure Messaging features to support the continuity of care for clients, and adding even more new health tech Add On partners to our platform.
Improving workflows and interfaces to enforce standards and to promoting better interoperability between healthcare systems to improve patient outcomes.
We want to help patients become consumers of healthcare services by enabling businesses to step into the self-service society.
We don’t see it as our responsibility to change the face of healthcare. As a technology provider working within the healthcare sector our role is to provide healthcare professionals with the tools that they need to work the way they want to work. For example, in the past 2 years we’ve introduced video consultations, digital forms, secure messaging to name but a few. If the application of these technologies changes the face of healthcare then we’ve played our part, but indirectly.
Is there anything else you’d like to share with us?
We don’t want to say too much until we have a confirmed launch date, but we can share that the future of coreplus is looking ‘global’!
MyOsteopathy is committed to bringing passionate and experienced osteopaths together to create new, innovative and exciting features for osteopaths, and to be at the heart of technology and innovation within osteopathy.
We’re always developing new and exciting features, and you can be assured that we’ll always be listening to the needs of our users.
We are excited about PracSuite’s development roadmap, which is filled with exciting new features and improvements that will bring further efficiency to allied health practices.
So that our clients get a consistent and high-level experience, the Smartsoft team works together in a secure, collaborative and manageable environment from an office in Adelaide, Australia. Though increasing our operating costs, we believe that this is a better strategy than the general move in the software industry to have employees work virtually from home in uncontrolled environments.
We are UK-only at the moment but are excited that due to popular demand, we will be expanding our offering to overseas businesses in the New Year. Please email info@sif.health to be added to the list to be kept informed.
Our board is incredibly experienced and again bridges boundaries.
From a medical perspective, we have:
- Dr Rod Jaques: Head of Medical Services at English Institute of Sport, former President of Faculty of Sports & Exercise Medicine and been to 5 Olympics with Team GB.
- Mike Grice: Our clinical lead for Safety Net, a highly experienced Osteopath and education lead.
It means we are not wedded to that one profession that trumps the others but believe there are good therapists and bad therapists.
We keep our future plans to ourselves. The software industry has been and continues to be awash with vapourware and big promises. We prefer to keep our tinder dry, work hard and focus on delivering what our clients want.
Summary
In summary, osteopaths can learn a little more about some of the major practice management systems on the market.
Compare practice management software features, price plans, values, and customer support. Taking the time to do this is essential for osteopaths to choose the most suitable system for their osteopathic clinic.
Now you’ve got a better idea of the best practice management software for you, it’s time to check out their free trials and discounts at the top of this blog!
Written by Alan Zaia M.Ost
Founder & CEO of Osteohustle. You’ll find Alan coaching osteopaths, travelling in a van or writing our weekly newsletter, The Hustle.
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