Compare Practice Management Software For Osteopathic Clinics

Compare practice management software for osteopaths. Compare Cliniko, coreplus, Jane, Nookal, Power Diary, PracSuite, SIF Health, TM3 and WriteUpp.
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Table of contents

About Alan Zaia M.Ost

Ethical osteopathy business and marketing advice delivered in a British accent. You’ll find me running, at the beach or inside our courses helping osteopaths create their perfect work-life balance.

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Let's compare practice management software

Discover the best practice management software for osteopaths

Are you an osteopath looking to compare practice management software for your osteopathic clinic? Great! Then you’re in the right place. Here at Osteohustle HQ, we noticed that the osteopathic community often asks questions about the best practice management software for osteopaths. Especially inside our free marketing help group, The Osteohustle Marketing University (OMU).

We believe it’s important to get recommendations from other osteopaths about which practice management software to choose. However, we believe it’s equally important to level the playing field and offer a non-bias comparison.

Hear from the practice management software companies themselves

At Osteohustle, we know how critical it is to compare practice management software before you buy. So, we polled our OMU community, asking them which practice management system they use. Then, after the results were in, we contacted 11 practice management software companies, requesting them to come together to produce this comparison.

We created a list of questions we believe osteopaths would want to know before buying any practice management software. Now you can hear from the companies themselves. Then, compare practice management software features of each system and make an informed decision that best suits you and your osteopathic clinic.

compare-practice-management-software-for-osteopaths
Let's compare practice management software for your osteopathic clinic

Exclusive free trials, discounts and more

We’re proud to offer osteopaths the chance to start their new practice management software journey with these discount codes the companies below have kindly provided for Osteohustle readers. So now you can compare practice management software and enjoy a free trial or discount!

coreplus: 3 months free eHealth subscription

Osteohustle readers can use the promo code ‘OHUSTLE3FREE’ to get 3 months of coreplus’ eHealth subscription for free (excluding SMS and Telehealth charges).

Jane: First month free

Osteohustle readers can use the referral code OsteoHustle1MO to get the first month of your subscription at no charge.

Nookal: 30 day free trial and 25 SMS Credits

Start a free 30 day trial of Nookal with the coupon code OSTEOHUSTLE, and Nookal will credit you with 25 SMS Credits totally free.

Power Diary: 50% off for 6 Months + 500 SMS Credits
Start a free trial now and upgrade this month to get this amazing offer. Just mention Osteohustle.
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Tables that compare practice management software

Click on the table to zoom in while in fullscreen

Here you’ll find six tables that compare practice management software. We’ve taken all of the major features and broken them down into categories so you can easily find what matters to you and your osteo clinic. 

Osteohustle's questions answered by the companies themselves

We believe it’s vital for osteopaths to not only compare practice management software but also to have an understanding of what goes on behind the scenes. Factors such as software support systems, why osteopaths shouldn’t choose their practice management software and what each company stands for, in their own words. 

Get an insider look, and be sure to keep an eye out for Osteohustle’s favourite answer from each representative.

Table of contents

Cliniko: Kate Hunter - Growth

Why do you believe it's essential for osteopaths to have a practice management software?

Good practice management software should allow osteopaths to get on with what they do best – caring for people. More than 300 osteopathy business owners responded to Cliniko’s 2021 Allied Health survey to tell us they were time poor (many report their demand outweighed their current capacity). Using software that centralises everything you need to run your practice and can be used anywhere combined with the ability for patients to book online is a huge time saver for a practice.

Can you tell us more about Cliniko's company values?

The founders of Cliniko have always wanted the world to be a better place as a result of Cliniko. So the first step was creating great software that makes it easier for people to care for others. 

Beyond that, though, the team want Cliniko to positively impact the world. Which is why Joel and Liora decided to commit 1% of subscription fees to charity not long after Cliniko was founded. In 2019 we upped that to 2% of subscription fees. Donations are a major way we contribute towards our goal of doing good in the world, but it’s not the be-all and end-all.

To us, doing good also means doing our part to champion equality and inclusion as well as looking after our planet.  

Osteohustle's Favourite Answer!
What is something osteopaths may be surprised to know about Cliniko?

A lesser-known fact about Cliniko is that one of the founders (Liora) is an Osteopath. Back (pun intended) in 2010, she was working for a practice using software that didn’t enable her to check her calendar from outside the clinic, and the notes function was unusable. So she said to her partner Joel (a software developer) that he could probably build something better. The rest is history. Cliniko turned 10 in June. Check out the timeline of our story.

Cliniko is the only endorsed practice management system of Osteopathy Australia. Osteopathy Australia members receive their first three months of Cliniko free.

How does using your practice management software improve the patient experience?

Time is important to everyone, including patients. With Cliniko, patients can book their appointments quickly and easily and then get on with their day with online bookings. A patient can open up your online bookings, and without needing to sign in, they can book and pay for their appointment. 

They’ll receive their confirmation email, containing the option to add the appointment to their calendar with one tap. Then, prior to the appointment, they can fill out pre-screen questionnaires/forms at a time convenient to them, not rushed in the waiting room or taking up valuable time within the appointment – meaning they get more time with you.

Automated reminders also help those patients with a prompt the day(s) before their appointment. Should something crop up and they can’t make the appointment, they can quickly and easily cancel the appointment online. 

All of this can be managed without direct input from you or your staff, making it a time saver for the clinic and highly convenient for the patient.

What makes your practice management software different?

Cliniko was intentionally designed to be intuitive and easy to use. A lot of thought and time went into this, and our customers agree we’ve done it well – 77% of osteopathy business owners who participated in Cliniko’s 2021 Allied Health survey said this is why they chose Cliniko over other providers.

What feature are you most proud of in Cliniko?

Telehealth! When the pandemic hit, the team pivoted to work entirely on features that would enable our customer’s practices to survive and enable them to continue to treat patients whilst the world was in lockdown. From starting work on telehealth to launching, it took us 7.5 days. Admittedly they were long days; the team worked extraordinarily hard because we knew that it was essential to our customers and their businesses (and in turn, ours). 

Telehealth has since become our most used feature (as of April 2021, we’ve logged 30 million minutes!). I’m also pretty proud that telehealth is free as part of Cliniko’s subscription, and we don’t intend on charging for it, ever.

What is the most under-rated feature in Cliniko?

Concession prices. You can set up discounts so that certain items will automatically be discounted depending on the criteria of a patient—such as a pensioner, student, etc.

 Many people don’t realise they can automate this and will instead discount invoices when they’re raised. It’s only a little thing, but if you correctly set up concession prices when getting started with Cliniko, it can end up saving you valuable time later on!

I'm a sole trader; why should I choose Cliniko?

It’s going to save you time. If you’re a sole trader, you’ve likely got your hands full treating patients but also trying to manage the paperwork that comes along with running your clinic.

Cliniko has various features which will help you with this. From less phone calls to answer (or to call back) thanks to online bookings to online automated forms saving you the physical paperwork. Cliniko also has useful financial reports which will help you to keep track of your revenue. Combined with the Xero integration, you can really keep on top of your business finances when it comes to the end of the financial year.

Many third-party apps integrate with us to make your life easier. 

I'm a sole trader; why shouldn't I choose Cliniko?

This is less of a reason not to use Cliniko and more a heads up on planning when to start using Cliniko. Starting up with a practice management system (PMS), either moving from one or moving from paper to a digital practice management software, requires time. We get it, and especially as a sole trader – not only do you have the normal day to day running of your business, you’ve got to find time to get set up, all by yourself.

I can understand why that would put some people off, but don’t let it. It’s going to save you the time you spent and more once it’s done.

To get you through the set-up process, we offer free, unlimited support. Our team is a friendly bunch ready and waiting to help you get set up and help you with any and every question you have! Not only that, but we also offer a full, free transfer service from some practice management systems. 

Don’t just take my word for it though, 43% of customers who participated in Cliniko’s 2021 allied health survey said they chose Cliniko over other software companies because of Cliniko’s support team.

We're a multidisciplinary clinic; why should we use Cliniko?

Cliniko is well suited to all modalities in the allied health industry. You can set up and customise your treatment note templates, forms and letter templates, meaning that each practitioner can have the templates which suit them. 

Confirmations and reminders can be customised per appointment type, too, and we offer the ability to restrict viewing of notes and communications so that you can maintain privacy within the clinic. If you work out of a clinic that has an Osteopath, Physiotherapist, Remedial Massage Therapist, and Psychologist, you’ll find that the available features of the software will suit everyone’s needs, regardless of what they’re practising.

We're a multidisciplinary clinic; why shouldn't we use Cliniko?

A multidisciplinary clinic running many rooms may not be suited Cliniko if their preference is to make bookings by room rather than practitioner. We also don’t assign patients to particular locations or practitioners, which means if you need to strictly separate your patient lists per modality, we may not be the right choice for you.

How would an osteopath who isn't confident using technology feel using Cliniko?

Hopefully pleasantly surprised. As we’ve mentioned before, we’re consistently told about how user-friendly Cliniko is. Having said that, the second most common thing we’re told is how great our support team is. Cliniko is free for 30 days; we don’t require a credit card on sign up, so you can really see if Cliniko would be right for you and your business. Everyone, even those on trial, has full unlimited access to our support team. 

What aspects of your service are you actively trying to improve?

Cliniko is continuously updated. We’re largely led by feature requests from our users, and we’re rarely working on a single area at one time. 

One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?

Cliniko is for people who care, but it’s also made and run by people who care. We care passionately about our team, and we believe that the unique way our business is run (focussing on a happy, healthy team) has played a big part in Cliniko’s success. 

We feel so strongly about it that we think every business could benefit from the way we work (or at least parts of it). To help to put into perspective one of the benefits of having happy employees, we built a calculator that practice owners can use to calculate the cost to their business when a practitioner leaves. We hope that talking about the way we work can inspire others. You can watch a video of our founder, Joel, talking about the unique way we work here.

compare-practice-management-software-cliniko
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Coreplus: Diana Younan - Customer Success Manager

Why do you believe it's essential for osteopaths to have a practice management software?
We come across a lot of practitioners who don’t or haven’t used a practice management system; they come to us at a point where they know they can’t keep operating with dispersed and disconnected tools, no meaningful data and a whole lot of manual processes. A practice management system allows you to go digital by consolidating everything in your practice; your client data, admin, billing, client experience automation, reporting, your team. It is the control centre, the hub that everything comes back to and allows you to spend your time meaningfully and at what you do best: being an osteopath (and a better business owner!). So yes, it’s essential!
Can you tell us more about coreplus' company values?
Coreplus values centre around three core principles: to connect, help and grow allied healthcare professionals with digital-first healthcare service experiences for their clients. Connecting allied health professionals with digital health systems and tools, each other and their clients, helping them succeed in their practices and by doing so, growing their practices, network and professional selves and all of this contributing to what we call a ‘practice happy’ experience.
What is something osteopaths may be surprised to know about coreplus?
We are more than a practice management system – we facilitate new client referrals to your practice. Our Secure Messaging integration lists you on two prominent vendor directories, where referrers and other health professionals can find you and send you a referral, having never met you before. Best of all, we offer this for free on our eHealth plan.
How does using your practice management software improve the patient experience?
Coreplus allows you to have touchpoints with your clients before, during and after a clients appointment. Everything from the facilitation of an online booking system and self-managed appointments, online forms, automated SMS and email communications for reminders, birthday messages, online payments and more. Digital-first experiences are at the core of our features as is the current state of the modern world and client expectations.
What makes your practice management software different?
We are 100% focused on what it takes to be an Aussie health practitioner. Though we get a lot of international enquiries, we don’t have an international customer base. We have done this intentionally; we have been able to innovate and deliver many market first solutions and often partnered with the government. In fact, we were the first cloud-based practice management system to integrate with Medicare Online and offer this to our customers free of charge. We were also the first to partner with Secure Messaging vendors Argus and Healthlink and provided coreplus customers with a Secure Messaging hub where they can receive referrals and send letters to referrers within a secure and encrypted environment for free.
What feature are you most proud of in coreplus?
Telehealth by coreplus – our native telehealth solution. It was an incredibly collaborative team release that had to be pulled together quickly in response to the developing COVID situation and our customers turning to digitally provisioned services. It’s APP compliant, private, secure and has a great integrated workflow for both practitioners and clients. It also includes automated archiving of shared images and chat transcripts, as well as branding capability and a digital whiteboard!
What is the most under-rated feature in coreplus?
The most under-rated feature in coreplus is our Client Portal for Online Bookings. It’s a native booking solution that can be linked to a ‘Book Now’ button on your site, through Facebook bookings or just provided as a URL and is dynamically linked to your coreplus calendar. It is a white-label product that you can brand and customise as you need and works seamlessly across all devices. Some of our favourite features in it are:
 
  • Time zone support – clients can view and book your availability in their own time zone, so there’s no confusion.
  • Mandatory fields – set fields that are an absolute must to complete by the clients
  • Forms – provide client forms and documents to download and allow them to upload their own
  • Notifications – SMS and/or email to the practitioner and other contacts when a new booking is made
I'm a sole trader; why should I choose coreplus?
We provide sole traders and startups affordable pricing options and support from our team on best practices, solutions and workflow options. Streamline your admin, go digital and take advantage of automation, 24/7 online bookings, integrated Medicare billing and claiming, referrals, online payments and all of your digital health tools in one space.
I'm a sole trader; why shouldn't I choose coreplus?
The migration to a new system or learning a new system can be challenging when starting out in a new business. As a sole trader, your focus should be on growing your business and developing sustainable processes. Thankfully, coreplus has a dedicated Success and Support Team who can support your journey from trial to your eventual retirement! Coupled with our robust Help Centre and video content, we make managing your practice with coreplus simple. Start with the CORE add-on from there and if you get stuck you can, email, live chat or call to speak to a member of our team.
We're a multidisciplinary clinic; why should we use coreplus?
When you have a larger team operation, multidisciplinary or otherwise, access permissions and security is paramount. coreplus offers different access levels based on roles within the business, options to alter access permission per user, and additional client and calendar sharing functionality. We also support multiple locations within one account and personalisation for the client regardless of their practitioner.
We're a multidisciplinary clinic; why shouldn't we use coreplus?
Running a Multidisciplinary business can be tough. You’ve got different domain experts with different needs, potentially working out to multiple locations and invoicing for a range of different service items and different invoicing requirements. So how are your admin team meant to keep up!? We’ve focused on shrinking the administrative burdens associated with running a busy multidisciplinary practice through our customer community.
  • Secure Messaging enables a direct sharing of referrals from your referrer network into your Secure Messaging inbox and allows you to send letters and correspondence as needed.
  • Our Client Portal allows your customers to manage to book their next appointment.
  • Automated SMS and Email communications keep your customers informed of their future appointments.
  • Online Payment and Medicare/DVA Integration allow for a simple collection of payments and rebates.
  • Admin notes to keep track of tasks and communications from or for your clients, so everyone is across everything at any point in time. Keeping your team free to continue focusing their attention on the experience of your practitioners and clients.
Osteohustle's Favourite Answer!
How would an osteopath who isn't confident using technology feel using coreplus?
In a word, supported. We provide a demo to work through any questions before you even start and then a kick-off session as soon as you subscribe to ensure you get the absolute best out of the system. Not only that, we have a help centre available 24/7, and can be contacted Monday to Saturday on the phone, email and live chat.
What aspects of your service are you actively trying to improve?
Being a software as a software (SAAS) company, our method is continuous improvement across our business. This means that nothing is ever a ‘set and forget’ piece of work. We listen and implement our customer feedback, keep track of industry requirements, keep up with up-and-coming digital trends and respond to what’s going on in the world around us.
 
For example, we really had to pivot to respond to the changes COVID was enforcing on how health practitioners work. So we built an online payment solution and introduced a native telehealth solution to ensure our practitioners were prepared to continue providing their services digitally.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
Since coreplus has been around (est 2009!), we have historically been the first to market with many innovations for Australia’s Allied Health Practitioners. Advocating on behalf of the Allied Health Community is central to our identity and something that we are incredibly passionate about at coreplus.
 
This is all to help the Aussie allied health practitioner to become a better practitioner and better business owner as we work towards our vision of digital-first healthcare service delivery for all Australians. An example of this is works planned for 2022; through our partnerships with the Australian Digital Health Agency and guided by coreplus customers, we will be delivering enhanced and interoperable Secure Messaging features to support the continuity of care for clients while connecting practitioners through to other segments of healthcare to simplify communications, securely.
Is there anything you'd like to share with us that you're excited about in coreplus' future?

We are known as innovators by our subscriber community. We’re always looking for ways to bring digital-first solutions into our products & features to help modernise the clinical engagement model and support higher retention rates with your clients, better business operation and growth with lower cost new client acquisition. Some emerging examples of this are our release of a buy now- pay later feature called OpenPay. OpenPay links to your invoicing payment options within coreplus and Provider Connect Australia that will allow you and your team to be discovered by referrers from other points of care to send you new clients.

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Jane: Jamie - Product & Customer Support Specialist

Why do you believe it's essential for osteopaths to have a practice management software?
We want you to be able to concentrate on what you do best, treating your patients. However, we recognise that the work you do is valuable and that time spent on admin is time away from your patients. Jane was designed by a clinic owner, born out of a desire to improve the working day of practitioners.
 
A practice management software provides you with a way to improve the patient experience when visiting your clinic and the efficiency and productivity of both admin staff and practitioners alike. In addition, the time you save when using software such as Jane is time you can give back to your patients and to growing your practice.
 
Osteohustle's Favourite Answer!
Can you tell us more about Jane's company values?
Absolutely! Our values are truly at the heart of everything we do at Jane, and we’re fully committed to ensuring they aren’t just words or slogans; they’re a fundamental part of how we operate.
 
Our company mission is to Help the Helpers. We’re in a privileged position in that we get to work with and support a huge number of practitioners around the world. We want what’s best for them and their businesses as they provide care and support to their communities. The best way we can do that is by being a genuine ally to practitioners and clinic owners in the allied health care space and building the tools to help them run and grow their businesses.
 
This ties in with our vision of growing A Thriving Community of allied healthcare professionals succeeding in business and providing amazing care to their patients. We want to be known, be trusted, and to be helpful.
 
How do we achieve all of this? Everyone at Jane lives by these core values:
 
Love Jane
Work Hard
Have Fun
 
We love Jane as a product, as a company, and as a collective group of people. We work hard to enable businesses to thrive and provide amazing care. We enjoy the process and know the importance of having fun and being curious as we work towards our goals.
What is something osteopaths may be surprised to know about Jane?
We’re super passionate about helping people get started. For example, we offer helper rates to solo practitioners performing under 10 treatments a week for their first 3 months to support their business growth. We’re also huge advocates for education, associations, and charitable organisations.
 
We’re proud to support schools, colleges, universities, and not for profit organisations and offer them free accounts to run with Jane. We’re honoured to be a part of these groups and to help the helpers that are truly making this world a better place. If you have any questions about this or want to see if you qualify for a helper rate or bursary, please contact [email protected] for more info.
How does using your practice management software improve the patient experience?
We’re really conscious that the patient experience is incredibly important. Jane provides a nice, smooth patient experience that reflects and complements your clinic’s branding and language.
 
With that in mind, Jane has a number of features to improve the patient experience. Patients receive an automated booking confirmation and reminder emails and texts. They can complete intake and consent forms from the comfort of their own home. Patients are also given the ability to create an online account for your clinic. They can use their online account to; update their personal information, set their reminder preferences, book, cancel and reschedule appointments (if enabled), pay an outstanding balance, add themselves to your waiting list if they can’t find an appointment time that works for them, manage family member profiles and view documents/images shared with them by their practitioner.
 
Jane even has the ability to allow patients to check-in for their appointment using their smartphone, which is handy for them and those clinics running without anyone managing the front desk!
 
They can do all of the above in the knowledge that their information is safe, secure, and protected by their username and password. It’s pretty great, and lots of those features are nice and convenient for clinic owners too.
 
What makes your practice management software different?
Jane began when Alison, a clinic owner, hired Trevor’s marketing firm to build her new clinic’s website. During this time, Alison couldn’t find a great practice management system that would be both flexible enough for her multi-disciplinary practice and that offered a patient experience that matched her brand.
 
So Trevor offered to build her a solution. The solution transformed into Jane – a practice management software used by tens of thousands of practitioners all around the world. Trevor and Alison now run Jane as Co-CEOs, which has created an ongoing and obsessive focus on Jane’s design and customer-centricity.
 
We’ve found that it’s rare for clinics to use software that has been built by someone just like them. So often, software is developed by a technical team but not a clinic owner that understands the tight ship that needs to be run, all the little unforeseen tasks that arise, as well as managing a team and patients.
 
Our vision is that everyone using Jane is delighted by the experience – patients, admin staff, practitioners, and owners.
 
We also have a fantastic support team which is one of our biggest pride points. We have a very hands-on approach and develop great relationships with our users. You get to speak with real humans! We love having a laugh and a catch up as well as helping you with any of your queries.
 
What feature are you most proud of in Jane?
There’s a lot to choose from here as our team is incredibly talented and constantly building incredible features.
 
The one that stands out the most for us is our Telehealth Appointments & Clinical Surveys feature. Both features were placed much further down our roadmap, but when the Covid-19 pandemic started and various restrictions were put in place around the world, we wanted to help. So our team worked really hard to quickly release a Telehealth appointment feature and clinical survey tool so clinics could send out Covid-19 screening questionnaires and offer virtual appointments as soon as possible.
 
The automated questionnaire emails enabled clinics to continue to offer in-person appointments (in line with local guidance) by screening all of their patients for Covid-19 symptoms and capturing their answers and declarations as part of their patient records.
 
For practitioners that couldn’t offer in-person sessions, they were able to continue working and providing care to patients by using the Telehealth appointment feature at no additional charge.
 
This was a huge win for our clinics during a very uncertain time, and these are both features that clinics continually use on a daily basis.
What is the most under-rated feature in Jane?
Probably our Return Visit Reminders – an automated way to improve patient retention. The Unscheduled Patients Report means you can see at a glance any patients who aren’t currently booked in for another appointment. Then, in a couple of clicks, you can set up an automated reminder. Just the gentle nudge they might need to come back to the clinic. Often patients can feel embarrassed about coming back to the clinic after a No Show/DNA or a late cancellation, but with the option to customise a return reminder, you can put their mind at rest and reach out to encourage them to return to your clinic.
I'm a sole trader; why should I choose Jane?
Jane is perfect for sole traders as she can help with many of the traditional admin and non-clinical tasks. Things like allowing patients to check themselves in for appointments, sending reminders, online booking, financial reporting, and lots of features to make writing your treatment notes a breeze (way more efficient than paper!).
 
In addition, Jane is priced very fairly – from $74 Canadian per month sole traders – and you’ll have so much more free time you can put to use treating patients, growing your business, or relaxing away from work.
I'm a sole trader; why shouldn't I choose Jane?
For some people, the prospect of switching to a fully online platform may be overwhelming and stressful. We totally understand that for many sole traders, their business is all-consuming, and even finding the time to stop and consider an entirely new way of working can be difficult.
 
In addition, finding the time to get a new system set up and making sure you have a good grasp of how things work day-to-day, as well as letting your patients know you’re using a new system and switching to a new way of managing reminders and forms, can be a lot to take on.
 
The last thing we want is for people to be so overwhelmed that it’s not a successful switch, and that’s exactly what our customer support team is here to help with.
We're a multidisciplinary clinic; why should we use Jane?

Jane is incredibly flexible and customisable!

Let’s say you have a team of 4 Osteopaths who all offer the same treatments at the same price and use the same treatment notes and intake forms – that’s nice and easy to set up and manage in Jane. What if you have a team with a couple of Osteopaths, some Chiropractors, some Physios, and also have someone offering Sports Massage? That’s equally easy to set up and manage! You can set different treatment lengths and prices, have discipline-specific intake forms and treatment note templates, and customise your online booking site and email notifications with specific language for each discipline and treatment.

Jane is built in a way that enables you to scale and grow your business whether you’re a strictly Osteopathic practice or you offer a whole host of treatments across multiple disciplines.

We're a multidisciplinary clinic; why shouldn't we use Jane?
There may be some disciplines for which Jane isn’t a great fit. For example, GPs or Family Doctors who need a fully-fledged prescription system and a way to automatically track medications and see possible side effects or interactions. Jane isn’t built with these practitioners in mind, and they’ll likely need a system with some purpose-built functionality to support them. There may be other disciplines with very specific requirements around how the software needs to work for them, so the best thing to do is have a conversation with us to help you determine whether or not Jane is a good fit.
How would an osteopath who isn't confident using technology feel using Jane?
We get lots of feedback about this on a regular basis, and the consensus is the idea of switching to an online system and learning how to use it is actually far more stressful than the switch itself! We have so many clinics and practitioners who were in this exact boat. They were comfortable using paper for so many years and were really worried about grasping the technology, so they put things off for as long as they possibly could.
 
After switching and working with our team to get the account up and running, most people pick things up very quickly and often comment that they can’t believe they were so worried as things are now far easier to manage. We have so much in the way of online guidance and training to help with the transition and always reiterate that we don’t expect you to go it alone from day one; we’re here to help.
What aspects of your service are you actively trying to improve?
We have an online demo site populated with fake staff, patients, reports, treatment notes, and other templates. We generally recommend making use of the demo site alongside some of our Jane University training guides to get an idea of how Jane works. We set a new password for the demo site at random each week and will happily send the login details over to you each week for as long as you need.
 
If you do decide to go ahead and sign up with Jane, Osteohustle members can use the referral code OsteoHustle1MO to get the first month of your subscription at no charge. There’s absolutely no obligation or long-term contract to sign with Jane, everything rolls on month-to-month, and you’re free to cancel at any time if it’s not the right fit for your practice.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
One of our core goals is to create and continue to build a thriving community that can learn from one another and depend on each other. We really want to celebrate practitioners and the work they are doing so they can share their wisdom with other people in their industry as well as inspire their patients.
 
You’re welcome to join our Jane community on Facebook – The Jane.app Community Forum or follow us on Instagram at janerunsclinics and janeapp_UK to see what we’re up to. Here you can meet and get inspired by fellow Osteopaths and share your stories too. 
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The greatest osteopaths in the world never stop learning. If you’re looking to feed your brain with the best clinic-building methods, you need to read The Hustle. Every week you’ll get the latest ethical and effective business strategies specifically for osteopaths. The Hustle is confined to a maximum of 30 words, so it’s perfect for on-the-go osteopaths. Subscribe today for free!

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Nookal: Darren Rieck - Co-founder and CEO

Why do you believe it's essential for osteopaths to have a practice management software?
Practice Management Systems are a key part of success for any osteopathic business. They assist in streamlining your business processes and assist in making objective business decisions so you can achieve your goals. In addition, they can assist you in basic secure record-keeping and automation for sole practitioners to performance and data analysis for those practitioners and clinics targeting growth.
Can you tell us more about Nookal's company values?
Nookal is built around a team of industry experts (i.e. health practitioners and IT professionals) focused on creating the most comprehensive solution from both clinical and management perspectives, partnering with practitioners to achieve their desired outcomes, and providing them with a high level of service and trust.
What is something osteopaths may be surprised to know about Nookal?
We’ve been a remote team since 2010 (before it was cool) – with staff all over the world, which enables us to bring you a great wealth of industry knowledge and support when you need it.
 
So, as remote work and telehealth became commonplace, we were ready to help our practices pivot to a new way of doing business backed by our own experiences.
Osteohustle's Favourite Answer!
How does using your practice management software improve the patient experience?
Patient experience is such a key part of their journey to success with us as practitioners. And no two clinic models will be identical, as each is influenced by their own goals and values. This is why we endeavour to provide you with a range of customisable tools – so that you can ensure that your patient’s experience is structured in the most efficient way for both you and them.
 
From Online Booking and Payment tools to empower patients with 24/7 flexibility to convenient Intake Forms enabling accurate and up to date information, supported with automated appointment reminders, recalls, and replies – these are just some of the customisable features we have available.
What makes your practice management software different?
I (Darren) am a Physiotherapist with 20 years of experience successfully building, operating and growing multidisciplinary clinics. Nookal is the combined result of all the knowledge my team and I have collected and been exposed to throughout that journey.
 
Nookal has proudly been built and designed by practitioners first and foremost.
What feature are you most proud of in Nookal?
I’m immensely proud of our ability to listen to customer feedback. It’s absolutely crucial to making sure Nookal is kept grounded and we continue to provide the best possible product and service to the industry.
What is the most under-rated feature in Nookal?
Good Case Management is hard to find for some practitioners and clinics – it can be severely misunderstood or under-utilised as a result of bad habits (or resistance to administration).
 
When it’s done well, it’s a foundation that you can build amazing processes on, leading to outstanding results for both your practice and clients.
 
We offer a powerful and easy-to-use Case Management platform; we’re even happy to help you become an expert in using it – but *only you* can make a difference with it.
I'm a sole trader; why should I choose Nookal?
For any osteopath, time is of the essence – free time, admin time, and clinical time (to name a few). And osteopaths everywhere are driven by their love for helping people live their best life. This is where utilising Nookal to automate and manage as many of those administrative tasks as possible can help you do exactly what you love and get back to living your best life (like your patients).
I'm a sole trader; why shouldn't I choose Nookal?
We see sole-trading osteopaths joining us at many stages of their professional journey, from the newly inducted to the established and experienced and everywhere in-between. There’s no single magic one-size-fits-all solution when it comes to Practice Management systems.
 
The best advice I can offer (that I believe is the key) to find the right platform for you is to do what we as practitioners do best – take the time to study, research, and learn. Then measure possibilities objectively and make an informed decision.
We're a multidisciplinary clinic; why should we use Nookal?
As a Practice Manager and Owner, I know it sometimes feels like you need to be in five places at once – and we’re not experts in cloning technology, so we’ve done the next best thing. We designed Nookal to be a framework for a wide range of clinic workflows and processes, with the ability to keep an eye on the day-to-day running of your practice. All so you can make data-driven decisions quickly and easily to save yourself from dreaming about having those personal clones.
We're a multidisciplinary clinic; why shouldn't we use Nookal?
The best practice management system for your clinic is the one that is aligned with your company goals, vision, and, most importantly, values. If that’s not Nookal, that’s ok – it’s far more important that you find the right fit for you and your clinic.
 
We’ve built our team to value honesty and integrity, with a vision of encouraging practice growth, all encompassed within a goal of providing smart practice management tools.
 
How would an osteopath who isn't confident using technology feel using Nookal?
Every new account has an obligation-free 30 day trial period (with no credit card required) and no limitations – so you can fully explore, learn and decide if Nookal is right for you. Plus, our friendly Success Team will give you a fully-guided private tour to get you started.
 
All accounts also come with 100% free help, support, and training. We offer weekly online training sessions for new, existing and future practitioners and administrative staff.
 
Behind the scenes, we endeavour to make all facets of the Nookal platform as easy to use as possible. We’re constantly testing new features with our existing customers and collecting their feedback. This helps us to ensure that we’re keeping everything as simple as possible for our end-users – no matter the level of technical prowess they join us with.
What aspects of your service are you actively trying to improve?
Hopefully, without sounding cliche, everything. No single part of Nookal is above improvement or refinement. Our Design Team is always welcoming feedback on how to make workflows and processes more efficient for our users, and our Technical Team is always working to keep systems running smoothly. Continuing Professional Development is not just for practitioners; our teams are driven to expand their own knowledge and abilities.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
As someone who’s personally seen and been affected by the exponential growth in the healthcare industry over the last 20 years, I know it’s critical to ensure that new and existing clinics can grow to meet the ever-increasing demands from both patients and third parties.
 
This is why we’ve created Nookal with the latest state-of-the-art security and encryption (to make sure we stay ahead of the game) and are constantly focusing on making and refining the Nookal platform to be as flexible as possible. So when new challenges and improvements arise in the healthcare industry, we can move alongside them and keep our customers one step ahead.
Is there anything you'd like to share with us that you're excited about in Nookal's future?
We’re always developing new and exciting features, and you can be assured that we’ll always be listening to the needs of our users.
Is there anything else you'd like to share with us?
Let us show you exactly how Nookal’s Smart Practice Management methodology can save you time and improve your patient experience – start a Free 30 Day Trial of Nookal with the coupon code OSTEOHUSTLE, and we’ll credit you with 25 SMS Credits totally free.
compare-practice-management-software-nookal

Power Diary: Damien Adler - Co-founder & Head of Customer Success

Why do you believe it's essential for osteopaths to have a practice management software?
Osteopaths who want to operate efficiently and convey a high level of professionalism need a practice management system. Power Diary was created by a practice owner who quickly realised that there’s much more involved in running a practice than seeing clients.
 
At Power Diary, our overriding goal is to create empowered and powerful health practices that benefit the practice owners, their teams, and their communities.
 
Everything in our software is designed to help practices;
  • Be financially rewarded for their service and sacrifices
  • Provide positive health outcomes for their clients
  • Do less admin
  • Grow (if they want to)
  • Build an asset that has real value and can operate without the owner
  • Have the freedom to spend time on their passions
Can you tell us more about Power Diary company values?
Yes, of course! Our vision is to provide health practitioners with the ultimate Practice Management Software that makes running a health practice easier, simpler and more rewarding.
 
Our overriding goal is to create empowered and powerful health practices that benefit the practice owners, their teams, and their communities.
 
Underlying this are our 6 core values;
  • Customers are at the centre of everything we do
  • We grow on solid business foundations, taking a long-term view
  • We provide responsive service
  • We provide technology for non-technical people
  • We pride ourselves on quality work
  • We work with the best people, wherever they are
What is something osteopaths may be surprised to know about Power Diary?
Power Diary originates from Australia but now supports practices in over 23 countries. We have team members in most time zones to provide *almost* 24 hour support.
 
We also believe in supporting the entire practice management function. Our Practice Management Hub has resources with letter templates, marketing examples, policy documents and a whole lot more.
How does using your practice management software improve the patient experience?
Practice owners often tell us that an unexpected benefit of moving to Power Diary is the patient experience. Many are surprised at how many clients prefer to book (and sometimes pay for) their appointments online.
 
In fact, nearly every aspect of the patient experience is enhanced when osteopaths use Power Diary. As well as booking and paying online, patients appreciate the automated appointment reminders, online forms (e.g. for smoother new client intake), waitlist management, plus the faster checkout and rebooking means spending less time at the reception desk. Of course, this is in addition to the benefits of receiving treatment from well-organised, less stressed practice clinicians.
What makes your practice management software different?

Power Diary is different because we’re created by practice owners, for practice owners. This impacts many tiny decisions and features built into the software and adds up to a more powerful system. Some of the stand-out features include;

  • Seamless 2-way SMS communications
  • Built-in Telehealth – secure, compliant (without 3rd party involvement), simple to use and included at no extra charge
  • An instant letter writer to make communications with clients and referrers easier
  • Direct integrations with Medicare, DVA, Xero, Stripe, Tyro, Mailchimp and more

Above these specific features, though, Power Diary’s support is truly world-class, and practice owners often remark at the responsiveness and helpfulness of our support team. You can see some of these comments here.

What feature are you most proud of in Power Diary?
Power Diary’s Clinical Notes feature allows you to set up note templates in a way that suits your practice. We actually have a pre-built library of over 100 different note templates that can be used immediately or further customised to your liking. Note templates are a great way to ensure that your entire team is following your processes and helps to get the best results for clients. They are also incredibly efficient to use, with many practitioners creating their notes in a fraction of the time. The main point here is that you can get your evenings and weekends back without using them to catch up on ‘paperwork’!
What is the most under-rated feature in Power Diary?
The 2-Way SMS Feature in Power Diary is quite unique, and often people don’t realise how useful this is until they experience it themselves. With most systems, clients can reply to appointment reminders to signal that they can (or can’t) attend, but that’s the extent of the functionality.
 
With Power Diary, automatic SMSes can be sent, as with other systems, but you can also proactively send clients SMS messages and have a two-way conversation with them. This makes it super easy to reschedule appointments, let clients know that you’re running late or have a slot open up, or remind them to bring something into their appointment.
 
For many clients, SMS is their preferred way of communicating, and being able to do this all from your practice management software on your computer makes it super easy for you or your team.
I'm a sole trader; why should I choose Power Diary?
Solo practitioners are typically stretched to the limits and everything related to managing their practice falls on their shoulders. To be effective and successful, they need to be efficient and minimise their time on administrative tasks while still operating a professional practice. Power Diary gives you all the tools you need to streamline operations and demonstrate your high standards and organisation to clients. This, of course, leaves you with more time to actually see clients (or work on marketing if you’re just getting started) and gives clients more confidence in your practice – increasing repeat business and referrals.
Osteohustle's Favourite Answer!
I'm a sole trader; why shouldn't I choose Power Diary?
Many sole practitioners think that it will be too difficult to change if they’ve already been using another platform. However, Power Diary offers a complete import service where you just upload your data file/s, and our import specialists manage the whole process. This is offered for small and large practices and is totally free of charge.
 
Other sole traders might think that they’re too small and don’t need a practice management system. However, while Power Diary benefits all kinds of practices every day, it is particularly important for solo practitioners when times get tough. For instance, if you are sick and you need to cancel or reschedule appointments, you can do this through Power Diary with just a few clicks.
 
And if you’re intending on growing in the future, investing in a solid practice management system is one of the best decisions you can make – whether that’s Power Diary or another good platform. And it really doesn’t cost much either!
We're a multidisciplinary clinic; why should we use Power Diary?
Large, multidisciplinary, and especially multi-location clinics have even more of a need for a solid practice management system. Power Diary is designed for all kinds of allied health practices and tends to suit multidisciplinary clinics very well. With larger clinics, having strong processes in place becomes more important to ensure clients get a consistent and high level of care. Clinical note templates, client intake forms, and letter templates help larger clinics operate like clockwork.
 
Reporting functions also become more important to help you manage the practice in the best way possible. Power Diary has many clients that provide a cross-section of health services.
We're a multidisciplinary clinic; why shouldn't we use Power Diary?
If a large proportion of your practitioners are GPs and need links to pathology services or require prescriptions to be generated, this is not something that Power Diary does. But if you are primarily in the allied health space, then it’s hard to think of reasons why not to use Power Diary.
 
Power Diary has many clients in psychology, physiotherapy, speech pathology, podiatry, chiropractic, nutrition, counselling, massage therapy, and of course, osteopathy (as well as many others). It’s easy to upload your existing data and have this migrated over to Power Diary, and most practices that start using the system tell us it’s intuitive, and the learning curve is very quick.
How would an osteopath who isn't confident using technology feel using Power Diary?
Most practitioners find Power Diary to be incredibly easy to use and rave about our support team. We offer live chat, email support, and phone or video demonstrations – and it’s all provided free of charge. Our goal is to get practices up and running as quickly as possible. We’ve had many clients tell us that they’re ‘hopeless with technology’ (their words!) but found Power Diary to be easy. You can see what clients say about Power Diary here.
 
For osteopaths that are curious, we recommend that you start a free trial to test the system out for yourself. There is no credit card required and no commitment whatsoever. You can also contact our team to arrange a free demo of the system and really understand how it can work for your practice.
What aspects of your service are you actively trying to improve?
We’ve always got a bank of ideas that we’re looking to implement to improve practitioners’ lives further. One that we’re excited about is the upcoming introduction of Room bookings. For many osteopaths (and other professions), managing their resources is an important part of practice management – particularly for larger clinics. This new feature will allow you to book appointments in specific rooms and easily see which rooms are available.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
Power Diary is passionate about helping health practitioners have more of an impact in their communities – through using systems, but also by having good processes and approaches to practice management. In the last year, we launched a Facebook Group, which has grown into a community of like-minded practice owners and managers giving support to one another. (You are welcome to join if you like!
 
We’re also continuing to provide free resources about practice management, templates, and tips available from our website. In fact, one thing that many are finding useful is the “Healthy Health Practice Quiz”. So often, practice owners are so caught up in improving the health of their clients that they forget to check in and see how their clinic is fairing. This self-assessment is a great way to identify blind spots and put a plan in action to move to the next level.
Is there anything you'd like to share with us that you're excited about in Power Diary's future?
The last 18 months has been a very difficult time for many practices. Still, we’re very optimistic for the future and love hearing stories of how adversity has prompted many clinics to take the plunge and start using technology like Power Diary to make their practices run more smoothly. Alongside this, our team here at Power Diary is growing strongly. We’re excited to bring more and more features that continue to make the health practices more successful and the lives of practitioners and practice owners easier.
Is there anything else you'd like to share with us?
The pandemic has highlighted the critical importance of health practitioners in maintaining the wellbeing of the people the world over. However, it’s important that the well-being of health practitioners is never forgotten or overlooked. The future sustainability of healthcare is dependent on having healthy practitioners who feel confident, well-organised and in control of their work. This is something we are passionate about and work hard every day to support those who care for others.
compare-practice-management-software-power-diary
Subscribe to The Hustle

The greatest osteopaths in the world never stop learning. If you’re looking to feed your brain with the best clinic-building methods, you need to read The Hustle. Every week you’ll get the latest ethical and effective business strategies specifically for osteopaths. The Hustle is confined to a maximum of 30 words, so it’s perfect for on-the-go osteopaths. Subscribe today for free!

By downloading this ebook and subscribing to The Hustle, you agree to our term’s and conditions. We’ll never send spam. 

PracSuite (by Smartsoft): Timothy Watson - Business Care Manager

Why do you believe it's essential for osteopaths to have a practice management software?
Great practice management software adds efficiency in the management of health practices which save time, reduce costs and ultimately improve the patient experience and outcomes.
Can you tell us more about Smartsoft company values?
At Smartsoft, we know that your practice management software is critical in the running of your business, and we are dedicated to your success through our expertise, technology and professionalism.
What is something osteopaths may be surprised to know about Smartsoft?
Smartsoft has been developing and supporting practice management software for Osteopaths for over 25 years, and we offer both desktop (Front Desk) and cloud products (PracSuite).
How does using your practice management software improve the patient experience?
The patient experience with PracSuite is enhanced in several ways: the ease of being able to book an appointment online 24/7, receiving appointment reminders with optional time to leave and navigation directions, the convenience of receiving paperless receipts, being able to spend less time at reception and with clinical staff as their jobs have been made easier, while receiving better outcomes due to better practitioner clinical note-taking capabilities.
Osteohustle's Favourite Answer!
What makes your practice management software different?
The comprehensive nature of PracSuite’s core functionality (patient scheduling, billing, clinical notes and reporting) results in the highest efficiency gains as it has a better match on real-world needs. This is the reason our software is not only used in single practitioner practices but also by the largest allied health groups in Australia.
 
Further, we believe that professional support for business-critical software is paramount, which is why we offer telephone support in addition to email and live chat support. We also offer consulting services to develop custom solutions for clients with individual needs to extend the core functionality of our products.
What feature are you most proud of in PracSuite?
It’s fast, beautiful and has a deep level of functionality.
What is the most under-rated feature in PracSuite?
PracSuite’s emphasis on workflows rather than just functionality. The system is designed to assist users through common tasks such as making a patient’s next appointment and invoicing, to viewing clinical history while writing new notes and letters as efficiently as possible.
I'm a sole trader; why should I choose PracSuite?
The return on investment is considerable by minimising additional staffing costs and to give you back more time.
I'm a sole trader; why shouldn't I choose PracSuite?
No reasons known!
We're a multidisciplinary clinic; why should we use PracSuite?
Multi-practitioner, multi-profession and multi-location functionality is built into the core of our products. From security settings that define what features and data users can and can’t access to workflows that save time, such as practitioner specific fees and performance of the appointment book in large environments, including filtering by profession.
 
Further, we also support multi-profession practitioners, for example an osteopath and an acupuncturist taking advantage of different provider numbers and billing items accordingly.
We're a multidisciplinary clinic; why shouldn't we use PracSuite?
There’s absolutely no reason why a multidisciplinary clinic shouldn’t use PracSuite.
How would an osteopath who isn't confident using technology feel using PracSuite?
PracSuite is easy to use and logically laid out, so users who aren’t confident with technology should have no difficulties using the product. Our prompt support service is available if users do require assistance.
What aspects of your service are you actively trying to improve?
We are extremely pleased with our products and service offerings and are committed to the ongoing development of our products due to the changing nature of practice management and the IT environments in which we operate. We are heavy investors in product development, with over a third of our team being software developers and testers, working full-time from our office in Adelaide to meet this goal.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
Improving workflows and interfaces to enforce standards and to promoting better interoperability between healthcare systems to improve patient outcomes.
Is there anything you'd like to share with us that you're excited about in Smartsoft's future?
We are excited about PracSuite’s development roadmap, which is filled with exciting new features and improvements that will bring further efficiency to allied health practices.
Is there anything else you'd like to share with us?
So that our clients get a consistent and high-level experience, the Smartsoft team works together in a secure, collaborative and manageable environment from an office in Adelaide, Australia. Though increasing our operating costs, we believe that this is a better strategy than the general move in the software industry to have employees work virtually from home in uncontrolled environments.
compare-practice-management-software-pracsuite

SIF Health: Malcolm Sloan - Founder and CEO

Why do you believe it's essential for osteopaths to have a practice management software?
For most, it can save huge amounts of time; however, as with most things, there are some use cases where alternatives may be more appropriate.
Can you tell us more about SIF Health company values?
We believe values are important guiding principles for any company, and we have 3 that have to be met prior to us doing anything:
 
1. Simplicity – Complexity kills businesses, wastes time and frustrates everyone. So everything we do is about making things easy to use that save time.
 
2. Value – The value you get will always far outstrip any price or time investment. If it does not, we don’t do it.
 
3. Personable – We hate rubbish customer service. We are in a people industry, many of whom are not familiar with technology, so we make sure that we always provide options to have your handheld throughout any process and speak with a real person if you wish to.
 
Doing the right thing is a given, and it’s why during the pandemic, we were the only practice management provider we’d heard of that allowed users to pause their subscription if they were forced to close.
 
We’ve also got the Helping Hand initiative to provide a package of free software, learning and coaching to at least 2 individuals who have suffered hardship and/or are from underrepresented groups in the therapy world.
What is something osteopaths may be surprised to know about SIF Health?
Quite how committed we are to helping therapists and improving the industry.
 
Every software company says they understand it, but many industry associations and members tell us that we are the only one in the UK that proactively gives so much time to help upskill therapists on business and clinical fundamentals to help them succeed, not just provide software that helps them.
 
For example, we are also in the middle of breaking down the barriers between exercise professionals and osteopaths, working with CIMSPA and in discussions with the Institute of Osteopathy to create a formal process for red flag assessment (Safety-net.online) that highlights osteopaths higher skillset and generates referrals for them.
How does using your practice management software improve the patient experience?
It is not a one size fits all. We help clients to understand their patients and their own preferred ways of working to create pain-free experiences for both sides.
Osteohustle's Favourite Answer!
What makes your practice management software different?

The amount of time we spend talking to our users to help them get it set up in a way that saves them time, money and frustration.

We regularly get clients transferring over for the customer service and feel like they are being listened to, then tailor a system that works for them.

We are not focussed on the big multi-chain practices but specialise in the sub 5 person clinics and make even the part-time sole trader feel valued.

What feature are you most proud of in SIF Health?
The amount of time it saves users and the emails from staunch technophobes who love it.
 
What gets quoted the most by users is the templates/forms that give them complete freedom to create and personalise their own to send out to clients and/or use when writing up notes.
 
For me, it was the first, and potentially still the only, system that can effectively handle the challenge of multiple therapists, services and rooms in a simplified way as well as also allowing multiple bank accounts, which the self-employed love!
What is the most under-rated feature in SIF Health?
The SMS appointment reminder and the amount of money it saves through minimising no shows / DNAs.
I'm a sole trader; why should I choose SIF Health?
We know being a sole trader means you have way too much to do, and it can be a lonely, stressful place. So from day 1, we will give you as much time and support as you need to get the software set up to maximise its value to you. In addition, we will give you the advice and support to help achieve your goals, whether that’s to grow your business or make it run efficiently, so it stays part-time and not stressful.
I'm a sole trader; why shouldn't I choose SIF Health?
In the same way that some people love iPhones and hate Samsung, you can never create software that appeals to everyone. If you try it for free and don’t like it, we’ll happily recommend something else that is likely to work.
We're a multidisciplinary clinic; why should we use SIF Health?

The ability to streamline processes to save significant amounts of time.

The ability to have multiple bank accounts so self-employed associates can get paid directly.

The ability to cope with multiple therapists, rooms and services in a simple easy to use way without getting charged extra licences for different rooms.

We're a multidisciplinary clinic; why shouldn't we use SIF Health?
There are times when you will want a complex set-up with lots of integrations that, at present, we do not support. At these times, we recommend certain other providers depending on the requirement.
How would an osteopath who isn't confident using technology feel using SIF Health?
We are honest and supportive. Any new piece of software to someone who is not confident with technology will feel strange. That is why it’s important to have a free trial and have the ability to talk to someone who can review your setup and take the time with you to help you maximise its benefit. Perhaps as importantly that that person can also flag if another system may be better suited for your need.
What aspects of your service are you actively trying to improve?
We make constant small improvements every day that members have requested to help them feel as though it is tailored to their needs. At a macro level, we seek to improve the number of integrations that support some of the more complex multi-practice setups.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
Safety-net.online – To protect the public by not only improving the process of picking up red flags but then having a robust referral set up to link to the appropriate health or medical professional that can provide an assessment and work with the referrer to help the patient.
 
sifCPD.com – Most therapists are trained to treat, not run, a business, so help them understand business and clinical fundamentals to avoid getting ripped off and give a better chance of success. In addition, we put on events that help highlight others we feel are improving the profession.
 
We’re a great believer that collaboration beats the competition and has partnerships with over 10 significant associations or companies to help improve standards, break down barriers between professions, and ultimately increase the outcomes for patients.
Is there anything you'd like to share with us that you're excited about in SIF Health's future?
We are UK-only at the moment but are excited that due to popular demand, we will be expanding our offering to overseas businesses in the New Year. Please email [email protected] to be added to the list to be kept informed.
Is there anything else you'd like to share with us?

Our board is incredibly experienced and again bridges boundaries.

From a medical perspective, we have:

  • Dr Rod Jaques: Head of Medical Services at English Institute of Sport, former President of Faculty of Sports & Exercise Medicine and been to 5 Olympics with Team GB.
  • Mike James: aka The Endurance Physio: A former military physical training instructor turned sports therapist turned Physio as well as a qualified S&C coach and holding an MSc in Sports Science.
  • Mike Grice: Our clinical lead for Safety Net, a highly experienced Osteopath and education lead.

It means we are not wedded to that one profession that trumps the others but believe there are good therapists and bad therapists.

compare-practice-management-software-sif-health
Subscribe to The Hustle

The greatest osteopaths in the world never stop learning. If you’re looking to feed your brain with the best clinic-building methods, you need to read The Hustle. Every week you’ll get the latest ethical and effective business strategies specifically for osteopaths. The Hustle is confined to a maximum of 30 words, so it’s perfect for on-the-go osteopaths. Subscribe today for free!

By downloading this ebook and subscribing to The Hustle, you agree to our term’s and conditions. We’ll never send spam. 

TM3: Campbell Nelson - Sales & Marketing Manager

Why do you believe it's essential for osteopaths to have a practice management software?
There are challenges unique to running a private practice, regardless of discipline. For example, delivering osteopathy appointments with just a handful of people and a limited budget while prioritising time and resources to make it all happen efficiently. However, these problems can be solved with TM3 Connect.
 
We believe in the ethos of less admin and more clients, and without practice management software, it would be nearly impossible to fully utilise your time to ensure maximum patient engagement.
Can you tell us more about TM3 company values?
Our integrated solutions meet the specific needs of the MSK industry. Referrals can be managed securely, efficiently and with a truly digital patient journey to bring benefits to everyone. In addition, our solutions can be used on their own or combined to provide the ultimate platform for healthcare providers.
What is something osteopaths may be surprised to know about TM3?
We have 19 years of experience in the healthcare software industry, from working alongside insurers like BUPA to working with sole practitioner businesses to streamline and automate business operations.
How does using your practice management software improve the patient experience?

Remember the days when your clients phoned to book appointments and classes, attended sessions at brick-and-mortar locations and paid cash in person? The world is a very different place now. The last 12 months have necessitated participation in online shopping, digital payments and virtual services, even their biggest opponents.

Clients are now consumers of healthcare services. We live in a self-service society where people like to book and pay for things how and when they please. With TM3 Connect, clients can manage their agenda, consent, bookings, payments, forms and more from their smartphone without needing to dial your reception.

What makes your practice management software different?
TM3 Connect provides you with an end-to-end business management solution for efficient clinic, class and client management. Ensuring you can track patient progress from acquisition to discharge with multiple digital touchpoints throughout.
What feature are you most proud of in TM3?
TM3 Connect. Connect is packed with new features that make managing, marketing and maintaining all aspects of your clinic, classes or sessions as efficient as possible – all of which can be bundled into your own white-labelled Connect web app. Connect.
Osteohustle's Favourite Answer!
What is the most under-rated feature in TM3?
In a competitive marketplace, brand identity, perception and visibility are imperative to the growth of your business. Following a turbulent 2020, we know that every penny matters and when our clients told us they needed to be able to track online booking conversion sources – we delivered.
 
With TM3 Connect, you’ll be able to push your website, Google Ads, social media and email marketing traffic directly to the relevant services for online booking. In addition, our Google Tag Manager and Google Analytics integrations make it easy to track conversion sources for new and existing bookings.
 
This means you’ll be able to make informed decisions on your client acquisition strategy equipped with real-time data. We are providing you with insight and metrics that you won’t get with any other system.
I'm a sole trader; why should I choose TM3?
With TM3, you’ll be able to reduce admin time whilst improving client engagement. Your branded client portal allows patients to manage all aspects of their account, from booking and payment to forms and receipts, ensuring you can maximise the time spent on service delivery. In addition to this, all communications can be automated.
I'm a sole trader; why shouldn't I choose TM3?
Sometimes TM3 feels like it can be ‘too much more a sole practitioner in that they don’t need all of the features available. However, we believe that you shouldn’t risk all the hard work you’ve put into building your healthcare of fitness business by choosing a system that can’t scale with you. TM3 provides leading clinic and class management software for businesses of all sizes and disciplines.
We're a multidisciplinary clinic; why should we use TM3?
Have you ever thought about expanding your service offering? For example, maybe you’ve considered running a class at your private practice but don’t want to make the financial commitment? Or vice-versa, considered offering physiotherapy services from your gym or Pilates studio?
 
TM3 Connects branded multidisciplinary booking platform gives you the tools to showcase all services in a visual and engaging manner.
 
Test and expand your service offering in the most cost-effective way with pay-as-you-go appointments and classes on TM3 Connect. Our unique pricing model means you can create a new bookings service for your experiment, market it through our integrations and direct URLs and measure its effectiveness through the Google Tag Manager integration. If it’s not a success – then it’s nothing lost, nothing gained! If it is, then you can easily scale availability and marketing with TM3.
We're a multidisciplinary clinic; why shouldn't we use TM3?
You’ll have to create new note templates for each discipline to ensure they’re relevant to each treatment session.
How would an osteopath who isn't confident using technology feel using TM3?
At TM3, we offer tailored 1-2-1 demos with our regional sales teams as well as a trial period. Following a purchase, our implementations team are available to ensure you get the most from your investment.
What aspects of your service are you actively trying to improve?
Innovation is at the heart of everything we do, and whilst we do not share our roadmap publicly, we are working on some big things – watch this space.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
We want to help patients become consumers of healthcare services by enabling businesses to step into the self-service society.
 
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WriteUpp: Bob Bond - CEO

Why do you believe it's essential for osteopaths to have a practice management software?
Efficiency: a PMS automates lots of mundane tasks that the osteopath would ordinarily have to do manually. For example: chasing invoices, sending out appt reminders.
 
Client experience: a PMS gives osteopaths the tools to engage with their clients more effectively. For example, providing 24/7 online booking, digital forms and cashless payments.
 
Compliance: a PMS allows osteopaths to comply with professional requirements of record-keeping and to stay on the right side of GDPR. By automating things like information access requests.
Can you tell us more about WriteUpp company values?
As a SaaS business (Software as a Service), we’re a service company first and foremost, so we treat everyone (clients, suppliers, partners, team members) the way we’d want to be treated ourselves. We’re very focused on customer service (check out our Facebook reviews to verify this!). We actively listen to our customers and use their feedback to drive the service forward. We speak plainly, we run an efficient business, and we’re financially very prudent.
What is something osteopaths may be surprised to know about WriteUpp?
Our team is and always has been 100% remote. However, back in 2009, we decided to work remotely and spent years listening to people tell us we weren’t a REAL business unless we had an office. How times have changed!
How does using your practice management software improve the patient experience?
In lots of ways, but what they are depends on personal preference. For some, it can be as simple as providing automated email/SMS confirmations & reminders. For others, online booking greatly improves the patient experience. More recently, it’s been the provision of online forms and self onboarding or cashless payments. Many of our users have clients with differing demographic profiles, so what improves the experience for one may be a pain in the neck for another! Our goal is to provide a broad range of secure engagement tools that our users can choose from.
What makes your practice management software different?
This is a relatively mature market, so most leading providers like ourselves and Cliniko are great systems that provide broadly similar capabilities. The differences come in terms of implementation, which some will like and some realistically won’t, and of course, there’s the service that we wrap around the software. Does this differentiate us – maybe, but I can’t be the arbiter of that! Check out our Facebook reviews for an unvarnished view.
What feature are you most proud of in WriteUpp?
Smart Forms; These enable our users to send out secure forms to their client’s that they can complete online in the comfort of their own homes (rather than on a clipboard on the knee in clinic). The data from these forms are then verified and imported into the client’s record, so the clinician doesn’t have to waste time re-keying information and can crack on with helping their client.
What is the most under-rated feature in WriteUpp?
Online payment. It’s used by around 20% of our base and should be used by nearly all clinicians that are private pay, in our opinion. Used for pre-payment, it significantly reduces “no shows”, and used post-treatment, it avoids the need to spend time between clients taking payment via a card machine. Just send the invoice via email, and the client clicks to pay with everything nicely reconciled in the system.
I'm a sole trader; why should I choose WriteUpp?
It’s feature-rich, you’ll get tons of help, it’s cost-effective, and the system will meet your needs as/when your business grows.
I'm a sole trader; why shouldn't I choose WriteUpp?
Occasionally we see practices that are run more as lifestyle businesses, and as a result, they have very small caseloads (< 10 /mth). If this is the case, a sole trader might find it hard to justify the relatively modest cost of £14.95/user/mth.
Osteohustle's Favourite Answer!
We're a multidisciplinary clinic; why should we use WriteUpp?
WriteUpp evolved from our work with AHP’s in the NHS, where teams with over 1300 multi-disciplinary clinicians used it. So understanding the needs of large, diverse teams operating in differing care settings is in our DNA.
We're a multidisciplinary clinic; why shouldn't we use WriteUpp?

WriteUpp isn’t optimal if your clinic is very location-based, i.e. you have lots of rooms that are the primary booking entity rather than clients.

How would an osteopath who isn't confident using technology feel using WriteUpp?
WriteUpp is a service, so we do our very best to ensure that all abilities can use the system. Part of this comes down to the user interface, which is deliberately clean and simple, but a larger part comes down to the support that we offer. We provide live chat to all users and are happy to guide even the least technically able users through the system. Check out our reviews on Facebook to see what our users say about the support that they receive from us.
What aspects of your service are you actively trying to improve?
Everything. Nothing stands still, and there are always better, quicker ways to do things. We actively encourage users to provide feedback from within WriteUpp, and we aggregate this to drive our R&D and product development.
One of Osteohustle's core goals is to actively move the osteopathic profession forward together. What are you working on to change the face of healthcare?
We don’t see it as our responsibility to change the face of healthcare. As SaaS providers working within the healthcare sector, our role is to provide healthcare professionals with the tools they need to work the way they want to work. For example, in the past two years, we’ve introduced video consultations, digital forms, secure messaging, to name but a few. If the application of these technologies changes the face of healthcare, then we’ve played our part, but only indirectly.
Is there anything you'd like to share with us that you're excited about in WriteUpp's future?
No. We keep our future plans to ourselves. The software industry has been and continues to be awash with vapourware and big promises. We prefer to keep our tinder dry, work hard and focus on delivering what our clients want.
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Summary

In summary, osteopaths can learn a little more about some of the major practice management systems on the market.

Compare practice management software features, price plans, values, and customer support. Taking the time to do this is essential for osteopaths to choose the most suitable system for their osteopathic clinic.

Now you’ve got a better idea of the best practice management software for you, it’s time to check out their free trials and discounts at the top of this blog!

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